Last Updated: November 02, 2023
1. Service Delivery Commitment #
At Startup Digital Space, we understand the significance of delivering services that align with our promises and your expectations. Our commitment is to provide high-quality services in accordance with the specifications outlined in our service plans. Transparency and efficiency are integral to our delivery processes, ensuring a positive experience for our clients. To gain insight into the specific timelines and details related to service delivery, please refer to the respective service plan that corresponds to your chosen package.
2. Refund Eligibility Criteria #
2.1 Non-Delivery of Promised Service #
If, for any reason, Startup Digital Space fails to deliver the services as explicitly outlined in your selected plan, you may be eligible for a refund. This eligibility extends to situations where the service falls short of the specifications agreed upon during the purchase.
2.2 PayPal, Stripe, or Bank Account Suspension #
It is important to note that we do not issue refunds if PayPal, Stripe, or bank accounts are suspended after the successful delivery of our services. Clients are responsible for adhering to the terms and conditions of these payment platforms, and any issues arising after the completion of the service fall outside the scope of refund eligibility.
2.3 Incorrect Information Provided by Client #
Refunds will not be granted if incorrect information is provided by the client during the order process. To avoid any discrepancies in service delivery, it is imperative to ensure the accuracy of all information submitted.
2.4 Issues Arising from Client Negligence or Violation #
Refunds will not be issued if issues arise due to client negligence or a violation of our terms of service. Clients are expected to comply with the terms and conditions outlined by Startup Digital Space to avoid any adverse consequences or disruptions to the services provided.
3. Partial Refunds #
In cases where the full service is not delivered as promised, clients may be eligible for partial refunds. The determination of the extent of the partial refund will be made based on the specific circumstances surrounding the non-compliance with the service plan.
4. Service Timelines #
4.1 Business PayPal and UK Ltd Company Formation #
The creation of Business PayPal accounts and the formation of UK Ltd companies typically require a timeframe of 14-21 days. Delays may occur due to external factors beyond our control, such as processing times with relevant authorities. Clients are advised to consider this timeline when engaging with these particular services.
4.2 Startup Plans #
Startup plans, encompassing Company Formation in the UK, Shared Virtual Address, Vyke Phone Number, Business Bank Account, Business PayPal, Basic Web Design, and 100 Business Leads, are generally completed within 3-4 weeks. The specific timeline may vary based on the complexity of the service and external factors influencing the delivery.
4.3 Web Designing Plans #
Web designing plans, covering Basic Web Design, Pro Web Design, and Premium Web Design, typically require 1-3 weeks for completion. The specific timeframe is influenced by the scope and features of the website being developed. Clients are encouraged to consider this duration when planning their engagement with these services.
5. Pricing Philosophy #
Startup Digital Space takes pride in offering reasonable and competitive prices for our services. Our pricing structure is designed to reflect our dedication to providing value for your investment. We maintain affordability while ensuring the delivery of quality services that meet the diverse needs of our clients.
6. Refund Request Process #
To initiate a refund request, clients are required to contact our customer support team at [support@startupdigital.space] within 14 days. Refund requests will be processed in alignment with the eligibility criteria outlined in this Refunds Policy.
7. Refund Processing Timeframe #
Refund processing typically takes 1-2 weeks from the date of approval. The actual duration may vary based on the payment method used for the transaction.
8. Communication of Refund Decisions #
Clients will be promptly notified of the decision regarding their refund request. Communication will be sent to the email address provided during the refund request process. We understand the importance of clear and timely communication in ensuring transparency throughout the refund process.
9. Contact Information #
If you have questions or concerns about our Refunds Policy, please contact our customer support team at [support@startupdigital.space]. We are dedicated to addressing inquiries, providing clarity on our policies, and ensuring that our clients have a positive and informed experience with Startup Digital Space.